Refund and Returns Policy

At our Men’s Fashion Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process subject to the terms outlined below.

Our return policy is valid for 7 days from the date of delivery. Requests made after this period may not be eligible for a return, exchange, or refund.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and unwashed.
  • The product must be in its original condition with all tags attached.
  • The item must be returned in its original packaging.
  • A valid order confirmation or proof of purchase is required.

Products that show signs of wear, damage, alteration, or misuse will not qualify for returns or refunds.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products purchased during special sales or clearance events.
  • Gift cards and promotional vouchers.
  • Personalized or customized products.
  • Undergarments, innerwear, and hygiene-sensitive products.
  • Products damaged due to improper handling after delivery.

Exchange Policy

We offer exchanges only for:

  • Wrong item received.
  • Incorrect size delivered.
  • Damaged or defective products received.

Exchange requests must be submitted within 7 days of delivery along with clear photographs of the product and packaging.

Subject to stock availability, we will replace the product with the same or a similar item.

Refund Process

Once the returned product is received and inspected by our quality team, we will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be processed to the original payment method.
  • The refund amount may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

Shipping charges, COD fees, and handling charges (if applicable) are non-refundable.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Order Number
  • Product Images
  • Images of Packaging
  • Description of the Issue

Return Shipping

In cases where the return is approved due to a damaged, defective, or incorrect product, return shipping costs will be borne by our company.

For all other eligible returns, customers may be responsible for return shipping charges.

We recommend using a trackable shipping service to ensure safe delivery of returned products.

Cancellation Policy

Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted.

For prepaid orders, eligible cancellations will be refunded to the original payment method.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.
  2. Contact your payment provider or credit card company.
  3. Contact your bank regarding pending transactions.

If the issue remains unresolved, please contact our customer support team.

Contact Us

For any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Email: adictxn@gmail.com
Phone: +91 7597271002
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM

We are committed to providing a smooth and transparent shopping experience for all our customers.

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